FOR WEDDING INVITATIONS

Our main goal is to ensure that all of our customers are happy and satisfied with our products. In certain cases, we may arrange for returns. Please carefully read our strict guidelines below:

Returns may be considered under the following conditions only:

  • All requests for returns due to mistaken shipments must be approved by us within three working days from the receipt of your order. You are requested to provide us with the Authorization number for the shipping goods. Failure to approve the Authorization will result in no action being taken.
  • No credit will be issued on items damaged due to shipping problems or any other situations beyond our control. The shipping company is liable for shipping negligence, and you should request damages from the shipping company.
  • The buyer shall be responsible for shipping costs for the return.

The following items cannot be returned or exchanged:

  • Custom-made or personalized items.
  • Digital downloads.

Returns based on color issues are not accepted due to color variations on computer monitors. Please consider that there may be a slight color change from your actual proof prints to what you see on your screen. While we make every effort to ensure that your printed invitations will be close to the colors shown on our printed color card, due to the custom nature of printing, these colors can vary over time and may not match perfectly. While color may not always be an exact match, keep in mind that we always make sure that each and every order looks beautiful, and that the color will look beautiful!

We carefully check each order prior to shipping, but if there is a problem with your order, please let us know as soon as possible, and we will gladly fix it for you!

Need help?

Contact us at [email protected] for questions related to refunds and returns.