ORDER INFORMATION
Please note that we can help you modify your order before you confirm to print.
It includes changing the size or the color of an item, removing an item, changing your shipping address.
If you need to revise item after printing confirmed, there is extra fee charged.
Our customer service will guide you the payment.
Once your package shipped, we will not be able to change anything.
Tracking your order is simple and easy to do. We will send you an email letting you know once your order has shipped.
Also, you can contact us to get your tracking number.
To cancel a paid order, you will need to contact us and send all the necessary information.
We cannot cancel orders which have been printed.
We cannot cancel orders which have been shipped out.
In other words, once you receive our shipment notice, the order cannot be canceled.
We will send you an email once your order has shipped.
If you did not receive an email, you may have entered your email incorrectly or it could of went to your spam folder.
It normally takes 6-10 business days for us to process your confirmed order and we will then ship your package out.
If you have not received an email about your order being shipped within 10 days of the date you placed your order then please contact us.
It depends on the category. For wedding invitations, we can send samples for all products except luxury and custom designs. Please note that the samples are non-customizable. For other categories, if there is an option to order 1 piece, it means that sample can be sent.
DELIVERY INFORMATION
We ship all items by UPS/FedEx/DHL/TNT/USPS International Express to customers all over the world.
Note: UPS/FedEx/DHL/TNT does not deliver on weekends or national holidays.
Shipping is free of charge to the United States, and Canada when you place an order over US$75.
We can ship to other countries as well, such as Australia, New Zealand, UK, Ireland, France, Germany, etc.
If you are from another country outside of the US and Canada, then $25 will be automatically added to your order as a shipping fee.
Once you place an order, we will email you proofs within 1-2 business days. After you have confirmed to print, you will process your order within 12-18 business days. In order to ensure that your items arrive in time for your event, please use the following calculation to determine the estimated date you’ll receive your order:(Processing Time) + (Shipping Time) = Estimated Delivery Time.
Processing Time: the period of time from when you submit your order to when the order leaves the warehouse. In this period we may contact you to confirm order details or prepare your custom order product.
Shipping Time: the period from when the item is shipped by FedEx/UPS/DHL/TNT to when it arrives at your door.
Estimated Delivery Time: The total period of time from when you approve the proofs to when you receive your wedding invitations.
We will try our best to accommodate your schedule. After reviewing the details of your order, we will let you know whether it can be completed within your requested time frame. Please contact us when you place the order.
Unfortunately, we cannot ship to any P.O. Box addresses. We require all customers to provide us with a physical address to ensure your products will reach you safely.
We can only update your shipping address before shipment.
To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers.
Once your package shipped, we will not be able to change the shipping address. And we are unable to cancel an order after shipment.
When we ship our packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update. It may take a couple of days (3-7 days) to see any activity once it has shipped out from our end.
Sometimes, there may be a delay in updating the information. Additionally, there are instances when the package information has not been updated by the shipping company.
Packages might be delivered to your mail box or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. If you cannot find it, check for your package with the shipping company then. Remember to bring your ID! If you still cannot find your package neither, please do not hesitate to contact us.
There are multiple reasons your package might have been returned to us.
- Wrong or incomplete address
- Invalid phone number
- Unable to deliver
Please contact the shipping company for more information or you may contact us so that we may assist you better.
Sometimes your package requires a signature for it to be delivered. You may contact the shipping company and ask them details about your package with the tracking number we have provided. If you missed the delivery, please contact the shipping company to arrange for them to redeliver or for you to pick up the package.
Please contact the shipping company and remember to provide your tracking number to find out more information. If you still can not find your package, please contact us as soon as possible. We will be more than happy to resolve this issue.
CUSTOMIZATION INFORMATION
Yes. We will print whatever you’d like for us to print and the pricing includes this service.
Yes, it is a free service, however we do require you to provide us with the wording before or after you place the order. You also agree to take responsibility for any mistakes, therefore we do ask you to check your wording thoroughly before submitting that information to us.
And because we don't have specific fonts for the foreign languages, some of the letters may show incorrectly. We advise that you offer us the font in your language in a .TTF file to avoid any possible confusion.
Yes, we can customize the invitations for you according to your requests.
If you do require a color change then you will be asked to write your color request and lettering details in the “Requests about Color, Font, etc” section. You can give us the name of the color or choose the color from our color chart.
If you want to change the size of an invitation, please let us know the size you want and we'll give you a quote about your order after that. (Changing size usually comes with a different price for each invite.)
After you place the order, our designer will create your proofs according to your requests and email you proofs within 1 business days.
Yes, we provide printing service. If you want to print your own design, please email us your own design in PDF format. Our designer will check it for you and reply to you within 2 business days.
Yes, please write down this request when you place your order and email us the photo or QR code in PDF/PNG format after that.
Some of the laser cut wraps' colors can be changed, but an additional $30~100 will be charged for the customization. And please note, for the customization orders, please allow for about 12-15 days for production. Please contact us inquiry about the color customization.
Yes, you can purchase the laser cut wraps only. The price will vary depending on the different designs available. To place an order for the desired style and color, please visit our website at https://www.daisysage.com/shop/accessories/vellum-jackets-and-pockets/. If you require customization, please contact our customer service at [email protected].
Yes, we do offer an assembly service for invitations and the price varies depending on the design. Typically, it ranges from $0.80 to $2 per invitation. Assembly fees can be selected in the order form. If you prefer to not have assembly, please select 0. If you would like assembly, please modify the value to indicate the number of sets to be assembled (or the same quantity as the invitations purchased). If you have any questions, please contact our customer service.
Currently, we offer a default free Return Address Self-inking Stamp to print the return address on the envelopes. However, at the moment, we do not provide a printing service for guests' addresses
Yes. If you want to order other cards, such as gift cards, menu cards, wedding programs, enclosure cards, place cards, etc, we can customize to make them suit your needs and requirements.
We also provide other kinds of invitations. Save the Date cards, Bridal Shower invitations, Quinceanera invitations, Baby Shower invitations and Birthday invitations.
Our price policy is the more invitations you order, the more affordable they each become. So, our “as low as price” is for the clients who order more than 350 invitations. Please refer to the drop-down menu for the price of the invitation quantity that you want to order.
Acrylic is methyl methacrylate (PMMA), a group of polymers (plastics), also know as acrylic glass, or plexiglass, is a transparent thermoplastic often used in sheet form as a lightweight or shatter-resistant alternative to glass. It’s not breakable in sheet form.
RETURN INFORMATION
All requests for returns due to mistaken shipments must be approved by us within three working days from receipt of order. Customized items are not returnable or refundable if they shipped out and received. If there is quality problems, please contact us within three working days from receipt of order.
More details, you may please pay attention to our Return Policy.
If we said we will refund to your credit card, the whole process may need 14-30 days as you card bank need to process the refund to you.
We could refund to your card account in 24 hours. But you card bank need 14-30 days to transfer the money to your card account.
We can't control the processing speed of your card bank. Please ask the card bank for detailed information.
We apologize genuinely for the inconvenience caused and thanks for your kindly understanding.
Customized items are not returnable or refundable if they shipped out and received. If there is quality problems, please contact us within three working days from receipt of order.
PAYMENT INFORMATION
If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card or payment method.
If the above instructions fail please contact your bank or contact us with as much detail along with the error messages. so that we may assist you.
Detailed personal information may be required to authorize your order. If you have been asked to authorize your order it has been randomly selected and placed on hold by our fraud prevention team for further verification. It is our responsibility to protect our shoppers from any unwanted billings. If the order has not been authorized after one week, we are forced to believe it is fraudulent and the order will be subject to cancellation without further notice.
